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Main Office: (518) 731-6161

Feel free to contact us with any questions you may have!

We are here to help you! Our typical customer service hours are Monday-Friday, 8:30am – 5pm. See below for the different departments you can reach out to depending on what you need:

Click here for a complete listing of all of our Branch Locations!

Lost/Stolen Debit Card

If your Debit Card has been lost or stolen:

  • Monday – Friday, 8:30am - 5:00pm
    Call our Main Office at
    (518) 731-6161    
  • After normal business hours
    Call 1-800-472-3272

If your VISA Gift Card has been lost or stolen call 1-866-255-9831
If your NBC Credit Card has been lost or stolen call 1-800-545-7899

To activate your new card or change your PIN call 1-800-992-3808


General Inquiries:

  • (518) 731-6161
  • If outside the (518) calling area: 1-888-731-6161

Online Banking Department:

  • Monday – Friday, 8:00am - 5:00pm
    Call our Main Office at
    (518) 731-2652

  • After normal business hours
    Call 1-866-563-5312

Loan Operations:

  • (518) 731-6180

Contact your local branch here.


General Questions:

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Loan Inquiry:

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Please note: DO NOT transmit any confidential material via any of the email addresses listed on this website. If you are sending us any personal or account information please do so through our secure email function within Online Banking.

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Please do not include account numbers, social security numbers or other confidential information in your correspondence.

Mobile Banking

Enjoy the convenience and flexibility of managing your finances from wherever you are!

Overdraft Coverage

Take control of your finances through Overdraft Protection!

Auto Loans

Did you know you can get your car or truck loan from your local bank!? What about your RV, four-wheeler, or sNow mobile!? Learn more here!

Mortgage Loans

Make your Dream home a Reality with a Personal Mortgage from NBC! Apply Now