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Main Office: (518) 731-6161

Feel free to contact us with any questions you may have!

We are here to help you! Our normal business hours are Monday - Friday, 8:30am - 5:00pm and excludes federal holidays.

Click here for a complete listing of all of our Branch Locations!

Lost/Stolen Card

If your Visa Debit Card has been lost or stolen, contact us immediately via phone or by downloading the CardValet® App and following the instructions.1

Contact Us:

During Normal Business Hours
Monday – Friday, 8:30am – 5:00pm
(Excludes federal holidays)
After Normal Business Hours
(518) 731-6161 (800)-472-3272

If your Mastercard Gift Card has been lost or stolen call (800) 637-8372
If your NBC Credit Card has been lost or stolen call (800) 545 - 7899

To activate your new Visa Debit Card or change your PIN call (800) 992 – 3808

1 Standard messaging, Internet and data rates may apply


General Inquiries:

  • (518) 731-6161
  • If outside the (518) calling area: (888) 731 - 6161

Online Banking Department:

  • Normal Business Hours:
    Monday - Friday, 8:30am - 5:00pm
    (Excludes federal holidays)
    (518) 731 - 2652

  • After Normal Business Hours:
    (866) 563 - 5312

Loan Operations:

  • (518) 731-6180

Contact your local branch here.


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